Astromic Solutions — Terms & Conditions

Effective date: SEPTEMBER 21, 2026

Welcome to Astromic Solutions Inc. We value thoughtful collaboration, clear expectations, and respect for the creative work we develop together. These Terms & Conditions explain our services, our respective responsibilities, and the conditions under which our work may be used.

In these Terms, “Astromic,” “we,” “us,” and “our” mean Astromic Solutions Inc. “Client,” “you,” and “your” mean the individual or organization purchasing our services.

1. Our Services

Astromic provides creative and professional services that may include:

- Brand strategy, identity development, and visual communications.
- Editorial design, publications, copy development, and production.
- Illustration, photography treatment, video, and AI-assisted creative work.
- Websites, digital experiences, and interactive tools.
- Creative consulting, education, and coaching.
- SIGNET/mySIGNET identity explorations, reports, frameworks, and AI-assisted interfaces.

The scope and purpose of each engagement will be identified in an accepted proposal, order, statement of work, or service agreement, referred to below as the **Project Agreement**.

Commercial creative services and personal SIGNET services have different purposes and usage rights. The applicable provisions depend on the services you purchase.

 

2. Agreement and Acceptance

These Terms form part of your Project Agreement when provided or linked before acceptance and expressly accepted by you. Acceptance may be documented through a signature, clear email confirmation, or an acceptance checkbox.

If you act on behalf of an organization, you confirm that you have authority to enter into the agreement on its behalf. Merely visiting our website does not create an agreement to purchase services.

Your Project Agreement will identify the deliverables, fees, payment schedule, timelines, included revisions, usage rights, and any ongoing support.

If documents conflict, a mutually accepted project amendment takes priority over the Project Agreement, and the Project Agreement takes priority over these Terms. Mandatory legal rights take priority over inconsistent contractual provisions.

The version accepted for your project continues to apply unless both parties agree to an amendment or applicable law requires otherwise. Posting new terms on this website does not, by itself, change an existing project agreement.

3. Working Together

Astromic will perform its agreed services with reasonable care and skill.

You agree to provide necessary materials, access, instructions, and timely feedback. For organizational projects, you will identify an authorized contact who can consolidate feedback and approve work.

Additional deliverables, changes in direction, and revisions outside the agreed scope may affect fees and timelines. We will obtain written agreement to those changes before undertaking the additional work.

Corrections required because we failed to follow approved instructions will not be treated as additional creative revisions.

Delivery dates depend on timely inputs and approvals. We will communicate material delays and their effect on the schedule. Silence or a delayed response does not constitute approval to publish, print, or launch.

Maintenance, hosting, source-file delivery, legal review, translation, and continuing support are included only when expressly stated in the Project Agreement.

4. Content and Editorial Responsibility

**The client is responsible for the accuracy, completeness, substantiation, editorial integrity, lawful use, and required permissions of content supplied to Astromic, and for reviewing and approving the final publication content.**

This includes material provided by your employees, representatives, featured individuals, or other contributors acting on your behalf.

Your responsibilities include verifying:

- Facts, names, credentials, affiliations, awards, rankings, statistics, and professional claims.
- Quotations, testimonials, endorsements, and statements attributed to others.
- Copyright, trademark, privacy, likeness, publicity, and other necessary rights or permissions.
- Required disclosures, sponsorship identification, captions, and industry-specific advertising requirements.
- Compliance with applicable laws and professional requirements in the jurisdictions where the material will be used or distributed.

These responsibilities also apply to your review of wording, imagery, or other content that Astromic develops or revises for your approval. A draft or creative concept does not establish the truth of a statement or the authenticity of an image.

Unless expressly included in the Project Agreement, Astromic does not undertake independent fact-checking, credential verification, rights clearance, or legal or regulatory compliance review. Suggestions, editorial assistance, or concerns we identify do not constitute a comprehensive audit or certification.

Astromic does not assume the client’s editorial or regulatory responsibilities by designing, formatting, refining, or producing client-approved content.

This allocation does not excuse Astromic from performing its agreed services properly, following approved instructions, respecting rights in materials it supplies, or meeting its own legal obligations.

5. Regulated Services and Advertising Claims

For projects involving healthcare, financial services, legal services, or other regulated activities, you are responsible for obtaining appropriate specialist review and supplying supporting documentation before approving publication.

Claims such as “best,” “top,” “number one,” “proven,” or guaranteed outcomes must not be treated as substantiated simply because they appear in supplied copy, an AI output, a previous publication, or another website.

You are responsible for confirming that claims and disclosures meet requirements applicable to the featured professional, organization, service, and intended audience.

We may request evidence, suggest qualified wording, or pause material where there is a reasonable concern about misleading claims, missing permissions, or unlawful content. Where practical, we will explain the concern and discuss alternatives.

Client approval does not require Astromic to produce or publish material it reasonably believes is unlawful.

6. Proofs, Final Approval, and Publication

You must review the identified final proof or version before approving it. Review should include content, spelling, names, contact details, links, imagery, cropping, factual claims, permissions, and required disclosures.

You are responsible for arranging any necessary approval from a featured person, publisher, professional, organization, or rights holder.

**Written approval must identify the final version and authorize its intended release.** We require this approval before publishing, launching, submitting to a printer, or otherwise releasing work on your behalf.

Delivery of a review file is not authorization to publish it.

Changes requested after approval may require additional fees, a revised schedule, and further approval. Subject to applicable law, you are responsible for additional costs caused by changes you request or errors in client-supplied content that you approved.

Astromic remains responsible for correctly implementing the approved version. Approval does not waive rights that cannot lawfully be waived.

Screen proofs cannot guarantee an exact physical colour or finish. Printing specifications, production tolerances, binding, stock, and specialist proofs should be agreed where relevant.

7. AI-Assisted Work

Astromic may use AI-assisted tools in research, drafting, design, image development, production, and other agreed workflows. Any project-specific restrictions should be recorded before work begins.

AI outputs may contain inaccuracies, invented details, visual inconsistencies, or similarities to other material. We do not guarantee that AI-generated elements are unique, eligible for exclusive copyright protection, or suitable for trademark registration.

Any commitment to exclusivity, registration suitability, or formal clearance must be expressly agreed.

Generated or materially altered likenesses, scenes, quotations, and results imagery require appropriate review and any necessary permissions or disclosures. Synthetic material must not be presented as documentary evidence or actual treatment results when it is not.

These Terms do not provide blanket permission to submit confidential or identifiable personal information to any AI provider. Such processing must be consistent with the agreed workflow, applicable privacy obligations, and required notices and permissions.

8. Fees and Payments

Your Project Agreement or checkout will state the price, currency, applicable taxes, deposit, instalments, and payment deadlines.

Work begins after acceptance and receipt of any agreed initial payment.

Printing, stock licences, travel, platform fees, and other additional expenses require approval unless already included in the agreed price.

No late-payment interest or additional collection charge applies unless disclosed and agreed in advance and permitted by law.

We may pause work or access for overdue, undisputed payments after written notice and a reasonable opportunity to resolve the issue. Please contact us promptly if you dispute an invoice.

For recurring services, the billing interval, renewal arrangement, cancellation method, and any minimum commitment must be disclosed before purchase. Cancellation and refund rights remain subject to applicable law.

9. Cancellation, Refunds, and Appointments

You may request cancellation in writing.

Subject to applicable law, you are responsible for work properly completed before cancellation and approved, non-recoverable third-party commitments. For fixed-fee projects, the completed portion will be assessed using agreed milestones or a reasonable allocation supported by the work performed.

Payments already received will be credited against these amounts. Any unearned balance will be refunded.

Custom work is not refundable merely because of a change in preference after it has been properly performed. This does not remove remedies for defective services or other mandatory rights.

Live appointments may be rescheduled with at least 24 hours’ notice. Any charge for late cancellation or a missed appointment must be disclosed before booking and permitted by law.

If we cancel an appointment, we will offer a replacement appointment or refund the unused appointment fee.

10. Ownership and Commercial Usage Rights

You retain your rights in materials you supply. You grant Astromic permission to use, reproduce, adapt, and share those materials with authorized service providers as reasonably necessary to perform the agreed project and meet lawful recordkeeping obligations.

Astromic retains its pre-existing and independently developed frameworks, methods, templates, systems, tools, prompts, and know-how, including proprietary mySIGNET architecture.

This does not give Astromic ownership of your personal identity, underlying facts, or materials owned by others.

For commissioned commercial deliverables, the Project Agreement will specify any ownership transfer or exclusive licence.

Unless otherwise agreed, upon full payment we grant you a perpetual, worldwide, non-exclusive licence to use, reproduce, publish, distribute, display, and adapt the final deliverables for the agreed business purposes, including through your production and marketing providers.

Astromic’s background materials embedded in a deliverable are licensed as part of that deliverable, not for separate extraction or resale.

Copyright assignments and moral-rights waivers must be expressly documented. Editable files, unused concepts, working files, prompts, and internal production materials are excluded unless expressly included.

Stock assets, fonts, software, and other third-party components remain subject to their respective licences. We will identify known restrictions relevant to the intended use. We can grant only rights we hold.

11. SIGNET/mySIGNET Personal Services

Personal mySIGNET services support reflection, creativity, identity exploration, and education. They may include symbolic or astrological interpretations, reports, consultations, coaching, and AI-assisted interfaces.

They are not medical or psychological treatment, diagnosis, legal advice, financial advice, or factual predictions. Particular personal, professional, or financial outcomes are not guaranteed.

You are responsible for providing accurate information, including birth details where relevant. Corrections requiring additional work may involve an agreed fee.

Unless a separate commercial licence applies, personal mySIGNET materials are licensed for your private use. You may share your own report privately with a trusted adviser for your personal benefit, provided they keep it confidential.

Without written permission, you may not resell or publicly publish restricted mySIGNET materials, incorporate proprietary mySIGNET methods into paid teaching or services, or use restricted materials to train an AI model.

These restrictions do not prevent you from using your own information, independently expressing your insights, or exercising rights provided by law. They do not override an agreed commercial licence.

12. Digital Access and Acceptable Use

Keep your access credentials secure. Do not share licensed accounts, circumvent access controls, scrape protected content, infringe others’ rights, or use our systems for unlawful or abusive activity.

Access duration, usage limits, support, and platform dependencies will be disclosed for the relevant service. Permanent access is included only when expressly promised.

We may maintain and improve our tools. Material reductions in paid access or functionality will be addressed through notice and an appropriate remedy under your agreement and applicable law.

Restrictions apply only to the extent permitted by law.

13. Confidentiality and Privacy

Each party will protect the other’s confidential information, use it for the agreed relationship, and disclose it only to people or service providers who need it and are subject to appropriate protections, or as required by law.

This does not include information already lawfully public, independently developed, or lawfully received without restriction.

We handle personal information under applicable privacy law and our [Privacy Policy](https://www.astromicsolutions.com/privacy-policy). We remain responsible for privacy duties that apply to us when using service providers.

You must have an appropriate basis for supplying another person’s information and identify special handling requirements before submission.

Do not provide sensitive health, financial, identification, or other restricted information until a suitable workflow has been agreed. Project approval is not consent to unrelated marketing, public disclosure, or model training.

Retention, access, correction, and deletion requests are handled under the Privacy Policy and applicable law. These Terms do not override existing privacy commitments or authorize indefinite retention.

Please retain your own copies of delivered files. Ongoing archival services must be agreed separately.

14. Portfolio and Publicity

We will obtain your written permission before using your name, confidential project information, or deliverables in a portfolio, case study, social post, or other promotion.

Permission may specify timing, attribution, and material to exclude. Your publication of a project is not, by itself, permission for Astromic’s separate promotional use.

15. Third Parties and Delays

Projects may depend on hosting providers, platforms, printers, software, payment processors, or other third parties. Their terms, licences, fees, and technical limits may apply.

We do not guarantee their uninterrupted availability or future features. We remain responsible for duties we have expressly undertaken and those imposed by law.

If an event beyond a party’s reasonable control delays performance, that party will promptly explain the impact and take reasonable steps to reduce it.

The parties will agree on an adjusted schedule or, if completion is no longer practical, address cancellation and unused payments under section 9.

16. Liability and Third-Party Claims

Nothing in these Terms limits liability or remedies that cannot lawfully be limited, or excludes responsibility for fraud, wilful misconduct, or gross negligence. Mandatory consumer and privacy rights remain unaffected.

**For business-to-business projects only**, and to the extent permitted by law, neither party is liable to the other for indirect or consequential loss, including lost profits or business opportunities.

Subject to the preceding exceptions, Astromic’s aggregate liability arising from a project is limited to the total fees paid or payable to Astromic under the affected Project Agreement.

For an ongoing subscription without a fixed project value, the limit is the fees paid or payable for the affected service during the twelve months preceding the event giving rise to the claim.

These limits do not remove an obligation to refund unearned payments.

For business-to-business projects only, the client will reimburse Astromic for third-party damages and reasonable legal costs established by a final judgment or a settlement approved by the client, to the extent caused by the client’s breach of its content, rights, or permission obligations under section 4.

This reimbursement obligation does not apply to the extent a claim results from Astromic’s own breach, negligence, misconduct, unauthorized use, or alteration outside approved instructions.

Astromic must promptly notify the client of the claim, reasonably cooperate, and allow the client to manage the defence with competent counsel, subject to Astromic’s participation at its own expense.

No settlement may admit fault by Astromic or impose non-monetary obligations on it without its written consent. Neither party will unreasonably withhold settlement approval.

17. Suspension and Termination

Either party may terminate for a material breach that remains unresolved after written notice and a reasonable opportunity to remedy it.

Immediate suspension or termination may be appropriate for unlawful activity, serious misuse, threats, or an urgent security risk. We will explain the reason where lawful and practical.

Payment for completed work, refunds of unused amounts, and approved third-party commitments are addressed under section 9.

Paid-for rights already granted survive termination. Confidentiality, privacy obligations, accrued payment obligations, applicable liability provisions, and restrictions on proprietary materials continue where relevant.

18. Governing Law and Disputes

Your agreement is governed by the laws of New Brunswick and applicable federal laws of Canada, subject to mandatory protections or rules that apply elsewhere.

This choice does not remove professional, advertising, privacy, or other requirements applicable to a project’s use or distribution.

Please contact us first so we can try to resolve a concern in good faith.

The parties may agree to mediation or arbitration after a dispute arises. These Terms do not require compulsory arbitration.

Unless mandatory law requires otherwise, disputes may be brought in the courts of New Brunswick. Nothing prevents an available small-claims proceeding, complaint to a regulator, or urgent protective relief.

If a provision is unenforceable, the remaining provisions continue to the extent permitted by law. Failure to enforce a provision once is not a waiver of future enforcement.

19. Contact

Astromic Solutions Inc.  
Business mailing address: 50 Crowther Ln. Suite 140, Fredericton NB, E3C 0J1 
Email: robin@astromicsolutions.com  
Website: https://www.astromicsolutions.com